COVID-19 Procedures

The following procedures are effective immediately.

  1. Be mindful of public health. Please wear a mask during your visit.

  2. All cancellation fees will be waived. For public safety, please cancel your visit if you are, or have been, recently ill or suspect exposure to COVID-19.

  3. ALL visits to our office (including purchase and pickup of medications and over the counter products) will be done by appointment only and need to be pre-arranged.

  4. All appointments that involve bringing a patient in (for example, examinations or nail trims) require check-in via our website from your phone, tablet, or computer. prior to your visit [We will send you the link for check-in 2 days prior to your appointment via text or email.] Please submit one form per patient, please. Please reach out to us if you are unsure which check-in form you should use. Your check-in submission serves as your confirmation of your appointment.

  5. One pet per carrier.

  6. In most cases we will take your companion from your vehicle to our clinic for exams/procedures to be done.

  7. Client check-out (including discharging, invoicing, and payment) will be done while you remain in your vehicle.

  8. Regrettably, our restroom is closed to the public. Please plan accordingly.

The above procedures may be exempted on a case by case basis as we evaluate and work to ensure that we balance the needs of our companion families and the health and safety of our patients, clients and staff.