Our last day of operation at 1749 Magnolia Avenue in Long Beach will be Sunday April 11. The clinic will be closed Sunday April 4, Sunday April 18, and Sunday April 25. Starting Sunday May 2 all appointments including pick-up of prescriptions, etc. will be at our new location, at Animal Wellness Center of OC at 449 W. Bay Street, in Costa Mesa CA 92627.
Operating Schedule Late March-May
Date // Location
Sunday March 21st Long Beach
Sunday March 28th Long Beach
Sunday April 4th Closed (Easter Sunday)
Sunday April 11th Long Beach
Sunday April 18th Closed
Sunday April 25th Closed
Sunday May 2nd Costa Mesa
Sunday May 9th Costa Mesa
Sunday May 16th Costa Mesa
Sunday May 23rd Costa Mesa
Sunday May 30th Costa Mesa
In clinic service: For clients that elect to follow us, Dr. Tran will continue to provide wellness exams, and many non-urgent medical procedures as now, but out of Costa Mesa instead of the Long Beach location. (She has not provided anesthesia, x-ray, emergency, and urgent care services for a couple of years now, so that will be unchanged.) Clients electing to follow us to our new location should have a local back-up veterinarian in mind to visit in case of urgent care/emergency medical problems that cannot wait until an available Sunday. All visits to our new location, including pickup of prescriptions, will continue to be by appointment only. “Curbside” style service will continue at the Long Beach location for the duration of our practice (regardless county restrictions), and remote check-ins will be required moving forward. We are proud to say that over 90% of our clients are seen within 5 minutes of their appointment time, even throughout the Covid-19 pandemic.
Phone service: Our phone number 562-281-7387 [also works for text messages] and email, staff@thefamilyvet.net, will remain the same. For non-emergency matters, call in and leave a message 7 days a week; messages are generally checked at least every other day, and every Sunday. Because of our impacted schedule, if you would like to schedule an appointment for your pet do not wait until Sunday to call in, as we are usually completely booked by then. Also, please do not call the Animal Wellness Center of OC directly.
Appointments: Our focus moving forward will remain the same: wellness visits, routine visits and follow-ups visits and consultations. Clientele will continue to be limited exclusively to patients that have visited our practice within the past 12 months. Because we will continue to see patients on Sundays only, clients electing to follow us to our new location should have a local back-up veterinarian in mind to visit in case of urgent care/emergency medical problems that cannot wait until an available Sunday. If you would like to schedule an appointment for your pet do not wait until Sunday to call in, as we are usually completely booked by then.
Prescriptions: Clients obtaining refill prescriptions from us are encouraged to call two weeks ahead to handle Covid-19 associated shipping delays and other manufacturer delays, along with our Sundays-only schedule. Clients not wishing to travel to Costa Mesa for prescription refills can have most medications shipped at cost (usually $8.55) via USPS Priority Mail to their home. Please continue to use our rx refill page located at https://thefamilyvet.net/online-rx-request for any refills. Payments for any shipped prescriptions can also be made via our website (thefamilyvet.net and select “Payment Portal”).
The process of moving locations has taken longer and been more difficult than anticipated. We are thankful for the patience our clients have demonstrated throughout this uncertain timeline and that have continued to visit us through these trying times. For those looking for a new veterinarian, please request your pets’ records by emailing us at staff@thefamilyvet.net. Because of the large volume of requests, please allow us more time than anticipated to return your request. We will miss you all beyond what words can describe. To those that elect to follow us, thank you and we look forward to continuing to be your family’s veterinary healthcare choice.