Springtime Changes and Adjustments

With our first anniversary at our Costa Mesa location coming up soon, we are making changes to our operations that should make for a better experience for all our clients. First, we will be extending the opportunity for previous clients and patients that would like to visit us. Meaning, while we had previously narrowed the window for a client to be eligible to visit us to 16 months from when they last saw us, we are now admitting patients whose last visit may have been up to two years ago.

As before, clients that decide to visit us at our new location should keep the following in mind:

  • We have changed our model to focus on wellness, prevention, and education. We do not provide emergency care nor x-rays. Many medical problems will be referred.

  • We are open Sundays only, by appointment only.

  • Because of this, all clients who elect to visit us should have a secondary clinic of their choice available for urgent care, x-rays, spay/neuters, and other services that we no longer provide. Local clinics that many of our clients have elected to go to include:

  • At the end of each visit, we will provide our client with a copy of the visit’s summary. In effect, a medical record that you should hold on to in case you need to take your companion to your secondary clinic when necessary.

Our primary aims in continuing to fine-tune and adjust the process being a client of ours are to improve your experience and receive better health care for your companions. And we are immensely thankful and grateful to all of our clients that have had to make adjustments over the past year - both those that elected to follow us and those that found a new local clinic. We know it has been a difficult process (particularly during pandemic times), for everyone, but we are confident that the changes of the past 12 months will mean a better experience for you and all of your loved ones going forward. Thank you again.

Sincerely,

Elias