Housecall Visit Instructions

Thank you for participating in our housecall service. We look forward to visiting you soon. We provide this service on a limited basis to some of our clients by appointment only. In order to facilitate our housecall visit, please read the following instructions:

• Housecalls are generally scheduled 7-14 days ahead of time.

• During the housecall day, please have your cell phone near you and monitor for text messages from us. Traffic, parking and other factors including the length of previous housecall appointments may impact our arrival time. We will send texts to let you know if we are ahead of schedule, on time, or running late. Once we are on our way we will send you a Google Maps link showing you our location live slong with our estimated arrival time.

• For cats, please be sure to provide easy access to them so that we can begin treatment timely. It generally works well if you confine them once we send you our text or tracking link that we are on our way. (A bathroom generally works well, or a carrier if it’s for a short period of time.)

• We will need an open space in order to set-up for our visit (and a table if we are seeing a cat), as well as easy access to a 3 prong outlet.

• Housecalls generally consist of four parts. To facilitate the visit, during parts 2 & 3 silence is generally requested. Additionally, we may occasionally have to skip part 1 for especially nervous companions.

  • Initial checking in, clarification of any concerns or questions.

  • Exams and treatments.

  • Write-up of the visit and records.

  • Final check-out.

• Receipts, general notes, and other items will be emailed instead of printed; please be sure you have your current email on file with us.