The Family Vet Housecall Visits Protocol

Thank you for participating in our housecall service. We look forward to visiting you soon. We provide this service on a limited basis to some of our clients. In order to facilitate the housecall visit, please read the following instructions:

• We will contact you several days prior to the housecall to give you an estimated arrival time.

• During the housecall day, please have your cell phone near you and monitor for our call/message. We will send you a Google Maps link showing you our location live so that you know our estimated arrival time and when we arrive.

• Traffic, parking and other factors may impact our arrival time.

• For cats, we strongly advise that you keep them in a confined area prior to our estimated arrival time. (A bathroom generally works well.)

• We will need a small open space (such as a kitchen table) in order to set-up our visit, as well as easy access to a 3 prong outlet.

• Housecalls generally consist of four parts. To facilitate the visit, during parts 2 & 3 silence is generally requested. Additionally, we may occasionally have to skip part 1 for especially nervous companions.

  • Initial checking in, clarification of any concerns or questions.

  • Exams and treatments.

  • Write-up of the visit and records.

  • Final check-out.

• Receipts, general notes, and other items will be emailed instead of printed; please be sure you have your current email on file with us.